Customer Testimonials
Great service. Took me right away . didn’t have to wait long to get my truck back.
We were very happy with the service. It was easy to schedule the appointment. I received a reminder call. Louie, the service representative, was thoughtful, knowledgeable, professional, and empathetic. The vehicle had an issue with condensation in the windshield. We had previously taken the truck in for this issue; unfortunately, there were scheduling issues due to vendor availability and it had not been resolved. Because the work was not done there wasn’t a record in the system. Louie patiently listened to our experience, explained the options, then offered to work on getting us help in getting the issue resolved. ...
Louis was very helpful and enjoyable to work with. My oil changed seemed to take no time at all.
Luis is an amazing Service Dept Advisor! Always professional, helpful, and attentive. Great communication throughout the entire time my vehicles are in the shop for service. His willingness to walk me through my options, repairs, and provide recommendations is greatly appreciated! 5 STARS!!! Thank you!
Great customer service and great communication, this dealership service department has gotten a lot better
Louie took care of all my needs. Fast and efficient, very helpful. I’ll be back.
Capable to helping customers in sincerely way and able to provide needed information for customers
Luis was great, kept my informed and got the repairs done quickly. cost was explained.
Louie was very knowledgeable and helpful with clear and precise suggestions on what I need for my vehicle with high mileage.
Kevin took great care of my car and treated me like a long time customer, even though it was my first visit. Definitely going back for service 🙂
Jacob Smith is an excellent finance manager he put together a great finance option for us and we are now a proud owner of a new RAM RHO!
Louie was great to work with! Thank you so much for all of your patience and help getting through to that third party warranty. I really appreciate it!
Following up with this dealer following the sale has been a nightmare! Vehicle doesn't have the options that were advertised.
Service was outstanding, prompt, courteous and professional. Scheduled maintenance performed slightly ahead of time. Overall great experience.
Great customer service the process was very quick did not have to wait very long
“The service was quick and the staff was friendly, especially my service advisor Louie, made my oil change quick and easy definitely going back.
Tony in the service department was amazing. He made sure I was taken care of and that the work that was supposed to get done, was completed to my satisfaction. I am very pleased with Pedder and all the employees I have worked with.
Great service advisor, quick service time and an extremely clean waiting area. Overall one of the best service dealers in San Diego.
Great, seamless experience. Conner was very helpful. This was probably the most stress free car buying experience I've ever had. Thank you!
Jacob, Salesperson, has been one of the easiest and fastest sales people to deal with. We were able to get a deal done over the phone via texts and phone calls and I showed up in the afternoon to sign paperwork and pick up my new Ram 1500. Would recommend Jacob and his sales team for anyone looking to get a great deal!
During my last visit, my Service Advisor Dennis and the Service Manager Tony, took extra time to listen and thoroughly document all of my concerns regarding my very special ride that I really don't like people touching. They listened and acted on all of my car obsessed needs and treated my ride like gold. There are other Dodge dealers closer to my house but originally, before buying my ride I spoke with their Service Department and was so impressed with them, I decided to buy my ride with them. Save some time and just go to Pedder Chrysler Dodge ...
GREAT customer service!!! Got a really good deal on my first truck ever! No hiddens fees*** Everything is broken down to you on your paper work easy going in and easy getting out! Really recommend you check them out! Great deals on trucks!! Beats anything in San Diego that’s for sure! Thank you Aldo and your team!
Dennis was outstanding, Thank you for the awesome service and doing the job right the first time!
It was a pleasure buying a car from Pedder of Poway. What has taken over 8 hours when I’ve purchased vehicles in the past was done in less than half the time. The dealership was friendly throughout negotiations and worked with us every step of the way.
My service advisor, Greg, was great. Very responsive throughout. I brought my Jeep Wrangler 4xe in for recall service. He understood the procedures, answered my questions, and made sure I was taken care of.
Got in on time and was out with in an hour. Very pleased with the service and professionalism.
Louie is amazing. He made drop-off easy, spent the time to understand what I needed, and shared his experience with me. The progress tracker was helpful and I was able to pick up my vehicle without any issues. A truly friendly, customer-oriented experience.
I was so happy to find exactly what I wanted and after a little negotiating I was happy with my "out the door" number. I'm hoping that the service center is also a good experience when I go in about 7500 miles.
Willing to make deals for the customer which I liked but still need to ask and negotiate for the deals
Everyone was great. I appreciated everyone’s assistance. My contact was timely, professional, and answered all of my questions.
Friendly and easy to work with. Financing moved quickly with Andy. Found the Jeep I wanted in Anaheim, delivered in 1 day.
Staff was friendly, however their diagnosis was false. VISUAL brake measurement was very inaccurate, recommended replacements. I spent 2 hours at Firestone for a second opinion, they took OFF THE TIRES, measured with the appropriate tool which doubled the measurement from Pedder. Pedder would've taken my money for this false repair report, and their estimate was NOT cheap. They recommended an alignment w/o driving my vehicle or asking questions specific to alignment problems. I had an alignment 2 weeks bf this appt, which is perfect. My initial appt was for an oil change.
Service was outstanding, both time wise and customer service wise. Rescheduled another "drop off" appointment for the Check Engine light that has been on and off (mostly on) since you replaced the engine in late 2023. I certainly hope that you can figure it out this time (you have had it twice prior) as my registration is due in March and I need that light out to get it smogged!!
I made appointment online for the “basic 30k maintenance service. Upon arriving, I read the service bill before signing it and saw they wrote the service bill up for additional services. I had to have them redo the estimate for what I ordered online. . They said the car would be ready in 2 or 3 hours. Well it took 4.5 hours. Upon picking up the car, they had it priced $100 above the estimate! When I asked why, he put it on me to show him what he estimated me at. Thankfully I saw the tiny pdf file titled “document” attached to the email ...
The staff was great, very attentive and friendly. They got me in without any trouble and I loved coming back to a clean car… My only issue was that the they didn’t find the problem that I brought the car in for. It was nice that they updated the software for me, but it didn’t fix the issue that happened again when I pulled back out onto Poway Road when I left.
Gregory Cooper did an excellent job with servicing my car. I was kept informed of the service on my vehicle and when the technician would be finished. I give him a 5 star rating.
the service department since Pedder took over has significantly declined. it's incredibly hard to get an appointment, they don't provide accurate estimates for how long they'll keep your car, and they no longer offer loaner vehicles until after they diagnose the car (which relates to their estimates - they say it'll take 3-4 days to diagnose). We have two 2022 Jeep 4XEs and they have required an inordinate number of service visits, so this is very painful for my family. Izsabella was fine to work with, so this review is NOT about her directly, but rather about ...
This is a wonderful dealership everyone was kind and helpful on my visit especially the young gentleman names Gregory
Post sales service is poor. Follow up regarding items discussed and agreed to during sales is poor. No one seems to know anything and asks for your # to follow up with you, but never does. I, as the customer, should not be the one to initiate follow up.
Everyone is nice and very helpful. Good communication. I always got updates and they fixed my truck.
Justin and Austin were great and easy to work with although this dealer has gone through a massive staff change the last 6 months.
Great customer service. Friendly. Nice employees. Will buy from here again. More understanding then other dealers
Todo muy bien muy amable el personal del servicio y muy rápido el servicio de el carro
Excellent customer service, the service my car punctual. I highly recommend doing business with Pedder Chrysler Poway
Excellent service!!! Staff was attentive, timely and professional. We received accurate estimates and updates. Thank you thank you
I always do my car service at poway service center..always excellent service, well accomodated and worth the price..
Two weeks in shop, heater still not working dent in door and it is scratched
They kept my 2024 Jeep Wrangler for seven weeks, and despite replicating the problems (all mechanical issues coming from the right front wheel), they couldn't figure out how to repair it. I got a new hydraulic chain tensioner, new front brakes and rotors, and two new dents in my doors, which they fixed for free. And they managed to put over 100 miles on it in that time. The service advisor, Kevin, was very nice, but it was a colossal waste of time, and the original problems still exist.
Great service. Thank you vey much. We will be back for service in the future
Izsy the service coordinator was fantastic, super on point. Highly recommend. Also helped with ride to/fro.
After waiting a month for a part for warranty repair for my passenger power window, I returned for the repair and after 2 hours was told the replacement part was defective and a new one would be ordered. I have been informed a new part has been received and I will be scheduling a new appointment. Service representative has been incredibly nice and frustrated. Hope for better results on my next appointment.
Great service will come again. Also will recommend the service department to others in the future.
My service writer Greg Cooper was excellent. He kept me informed, always took my calls. Helped with communication with the service mechanic. Helped me with returning my rental car. Under very difficult circumstances because they were short handed he kept his conversation even and helpful.
The did a great job on the service and getting the vehicle back to me in a reasonable time.
Good customer service and care made the whole process very smooth as possible and gave me good advice
Excellent service no hang ups multi -point check it very fast service unbelievable never had so fast service Thank you
Great staff. Everyone is so professional and friendly. Recall work done to my satisfaction. And I even got a duck!
Amazing customer service and staff was professional. The work was done quick and efficient. Will be my go to dealer for any service.
Service advisor was very friendly and helpful! Quick and efficient. Truck service was completed before estimated time.
Friendly knowledgeable staff willingness to help understand what our needs were. Helped us understand what we needed to make our decision.
Jacob was very attentive and efficiently handled our paperwork. He made sure we went over everything without lags on time. He offers his expertise on the product in case I have some technical questions.
Dealer worked to find the vehicle we wanted and provided good discounts. Came in to finish the deal even on his day off.
Everyone was polite, courteous, and very helpful. Our experience was very satisfying and was not stressful..
The service was great thank you. One thing you shouldn't have minimum wrd review
Service was excellent. We liked that we were taken home while our jeep was worked on and then picked up. Gregory Cooper was nice to work with.
I had an awesome experience at the dealership. I will definitely buy from there again.
Graig at the service counter was amazing and communicated well. Service on car was expensive and had to be brought back after initial service as engine light came back on 2 days after getting my car back the first time
All very friendly and got the transaction done over the phone and then 30 minutes in the dealership and we were done, was very nice!
They worked hard to reduce the lead time for getting the special order part in.
Advisor was on it and the service was done in quickly. Mechanic was very patient with all my questions as well
My recent service experience with Greg Cooper, Service Advisor, provided outstanding service ensuring all my vehicles needs were addressed. Work was accomplished as promised with no problems. Greg the shuttle driver is always the most pleasant person who provides timely pick up and delivery to my home and back whenever I have my vehicle in for service.
Scheduled my Gladiator for 10am appointment for a part that was previously damaged when the leather seat was replaced (twice) via warranty. Received a call at 4pm saying that the replacement part was damaged and would need to make another appointment. Tied up the whole day!! Why not check parts when they arrive? This particular part was at your service department for over a month prior to my appointment I've been very disappointed with the service over the last year or so. I go to Poway because it's close however, I may be finding a new dealer soon.
Izzy was very polite and explained the process clearly for me. She got my truck back to me when she promised.
Kevin made my wife comfortable with explanations. She has always refused to do this kind of stuff, but I'm trying to get her to be more active
Customer service is NOT very good! The salesman do not get back with you after they've sold you the car!!!
I had questions regarding the "finishing touch" paint because I thought it was too much expensive, but when he reviewed the awesome coverage it gives, I was impressed and went with it... The most important thing that any dealership can do with a customer is develop a relationship with their new customers (of which I am) that will become forever customers of which I will be. I love my 2024 Mojave, the truck is beautiful and Jacob Smith provided the fantastic purchasing experience to go along with it.
I had a terrible experience with the service department at this dealership. My truck was there for a month, and throughout that time, I received zero updates on its status. Multiple times I was told I would be called back at a certain date, but wouldn’t t receive a call. To make matters worse, the service department was broken into during that period, and my keys were stolen. I was never informed about the theft; instead, the staff tried to hand me a new key without any explanation. It wasn't until I noticed my other keys were missing ...
Conner was very patient and helpful! My toddler was having a meltdown and he didn’t get annoyed or pushy about buying the car. Once we started the financing process he made sure to keep checking in on us and would keep us updated on everything. He gave my husband and I time and space to discuss everything and made the entire process very favorable.
They were great , wasn’t hounded when I showed up on lot and all staff was nice , polite and friendly . They answered all my questions and was willing to work with me to make a deal on the 2024 one ton dully that I purchased
The dealership is conveniently close and the service department staff are friendly and crry helpful.
Just had the driver's sun visor break off and needed a replacement right away-westbound 78 at 6PM is a killer without it. Mario jumped right on it and ordered the part from another dealer and Izzy got me an appt in just a few days. Ethan had it installed in the parking lot in just about 15 minutes. Definitely the fastest service appt I've ever had. Many thanks to Ethan, Izzy and Mario for their professionalism and customer service!
I'm going through xxxx with car rental reimbursement because I was offered a rental at the time of service so I had to rent a car for 4 days and now they seem to not want to approve my rental.. terrible experience
All was excellent from making the appointment, follow-up during service and pick up. Cost was fair and expected.
Izsy from the service center is amazing. She is very helpful and kept me updated on my car’s progress.
Great service. Appointment set up was great Follow up was also very good Excellent experience
Greg was wonderful to work with and super responsive! He communicated well and made sure that all issues were taken care of.
Dennis did an awesome job of communicating with me. I will return if needed to Pedder in Poway.
Ethan was great very good at keeping me updated about the entire process and even got me a ride to pick up my jeep facilitating the process
They service team was friendly and helpful. Kevin was nice and helpful. Loved the car wash too!
Izsy was very helpful and kept me well informed of the progress of my repair.
Kevin provided great service! Oil change was done quicker than expected and they even washed my car! Kevin was polite and got me a great deal on prepaid oil changes as well. I’ve been to other Dodge dealerships and I’ll never go back to their service centers, I’m sticking with Poway service center and asking for Kevin!
Ethan was so great making an appointment ASAP for us on a recall for our Jeep Grand Cherokee that was holding up our DMV payment. Greg was the service contact once I brought it in and he was great! It took longer than expected, but he kept me aware of what was going on. So glad to get it fixed!
Thank you for indicating that you fixed "Shorty"...our 2 door Rubicon Ethan. Much appreciated.
Terrible service department. Slow and unprofessional. Routine maintenance should be a smooth experience but it’s terrible.
Izsabella was incredibly helpful, she is incredibly kind and a great listener! She made me feel heard and she was incredibly helpful.
I was satisfied with service and would recommend. Great service advisors. Ask for Greg or Ethan.
Phone systems that did not work. Not consistent knowledge among team members with regards to what was happening. Left a message for manager to please call me back- never heard back.
How service remains in business is a mystery. After dropping my truck off for service, I heard nothing for two days. Getting through to service is nearly impossible and my calls remained unreturned. I learned that after two days they hadn’t even touched the car. I left with my truck and I will not be returning.
Justin was great when helping me buy my car. He was very helpful and more than happy to answer any questions. He took the time to follow up/check in with me days later to make sure I was happy and acknowledged any questions or concerns I may have had. All around great experience!
Friendly and thoughtful staff in service department. Issues were written down clearly and got fixed.
