Customer Testimonials
Izsy the service coordinator was fantastic, super on point. Highly recommend. Also helped with ride to/fro.
Great service will come again. Also will recommend the service department to others in the future.
My service writer Greg Cooper was excellent. He kept me informed, always took my calls. Helped with communication with the service mechanic. Helped me with returning my rental car. Under very difficult circumstances because they were short handed he kept his conversation even and helpful.
The did a great job on the service and getting the vehicle back to me in a reasonable time.
Good customer service and care made the whole process very smooth as possible and gave me good advice
Excellent service no hang ups multi -point check it very fast service unbelievable never had so fast service Thank you
Great staff. Everyone is so professional and friendly. Recall work done to my satisfaction. And I even got a duck!
Amazing customer service and staff was professional. The work was done quick and efficient. Will be my go to dealer for any service.
Service advisor was very friendly and helpful! Quick and efficient. Truck service was completed before estimated time.
Friendly knowledgeable staff willingness to help understand what our needs were. Helped us understand what we needed to make our decision.
Jacob was very attentive and efficiently handled our paperwork. He made sure we went over everything without lags on time. He offers his expertise on the product in case I have some technical questions.
Dealer worked to find the vehicle we wanted and provided good discounts. Came in to finish the deal even on his day off.
Everyone was polite, courteous, and very helpful. Our experience was very satisfying and was not stressful..
The service was great thank you. One thing you shouldn't have minimum wrd review
Service was excellent. We liked that we were taken home while our jeep was worked on and then picked up. Gregory Cooper was nice to work with.
I had an awesome experience at the dealership. I will definitely buy from there again.
Graig at the service counter was amazing and communicated well. Service on car was expensive and had to be brought back after initial service as engine light came back on 2 days after getting my car back the first time
All very friendly and got the transaction done over the phone and then 30 minutes in the dealership and we were done, was very nice!
They worked hard to reduce the lead time for getting the special order part in.
Advisor was on it and the service was done in quickly. Mechanic was very patient with all my questions as well
My recent service experience with Greg Cooper, Service Advisor, provided outstanding service ensuring all my vehicles needs were addressed. Work was accomplished as promised with no problems. Greg the shuttle driver is always the most pleasant person who provides timely pick up and delivery to my home and back whenever I have my vehicle in for service.
Izzy was very polite and explained the process clearly for me. She got my truck back to me when she promised.
Kevin made my wife comfortable with explanations. She has always refused to do this kind of stuff, but I'm trying to get her to be more active
I had questions regarding the "finishing touch" paint because I thought it was too much expensive, but when he reviewed the awesome coverage it gives, I was impressed and went with it... The most important thing that any dealership can do with a customer is develop a relationship with their new customers (of which I am) that will become forever customers of which I will be. I love my 2024 Mojave, the truck is beautiful and Jacob Smith provided the fantastic purchasing experience to go along with it.
Conner was very patient and helpful! My toddler was having a meltdown and he didn’t get annoyed or pushy about buying the car. Once we started the financing process he made sure to keep checking in on us and would keep us updated on everything. He gave my husband and I time and space to discuss everything and made the entire process very favorable.
They were great , wasn’t hounded when I showed up on lot and all staff was nice , polite and friendly . They answered all my questions and was willing to work with me to make a deal on the 2024 one ton dully that I purchased
The dealership is conveniently close and the service department staff are friendly and crry helpful.
Just had the driver's sun visor break off and needed a replacement right away-westbound 78 at 6PM is a killer without it. Mario jumped right on it and ordered the part from another dealer and Izzy got me an appt in just a few days. Ethan had it installed in the parking lot in just about 15 minutes. Definitely the fastest service appt I've ever had. Many thanks to Ethan, Izzy and Mario for their professionalism and customer service!
All was excellent from making the appointment, follow-up during service and pick up. Cost was fair and expected.
Izsy from the service center is amazing. She is very helpful and kept me updated on my car’s progress.
Great service. Appointment set up was great Follow up was also very good Excellent experience
Greg was wonderful to work with and super responsive! He communicated well and made sure that all issues were taken care of.
Dennis did an awesome job of communicating with me. I will return if needed to Pedder in Poway.
Ethan was great very good at keeping me updated about the entire process and even got me a ride to pick up my jeep facilitating the process
They service team was friendly and helpful. Kevin was nice and helpful. Loved the car wash too!
Izsy was very helpful and kept me well informed of the progress of my repair.
Kevin provided great service! Oil change was done quicker than expected and they even washed my car! Kevin was polite and got me a great deal on prepaid oil changes as well. I’ve been to other Dodge dealerships and I’ll never go back to their service centers, I’m sticking with Poway service center and asking for Kevin!
Everyone at the dealer was great including Austin he helped with everything and truck was in perfect condition
Ethan was so great making an appointment ASAP for us on a recall for our Jeep Grand Cherokee that was holding up our DMV payment. Greg was the service contact once I brought it in and he was great! It took longer than expected, but he kept me aware of what was going on. So glad to get it fixed!
Thank you for indicating that you fixed "Shorty"...our 2 door Rubicon Ethan. Much appreciated.
Izsabella was incredibly helpful, she is incredibly kind and a great listener! She made me feel heard and she was incredibly helpful.
I was satisfied with service and would recommend. Great service advisors. Ask for Greg or Ethan.
Justin was great when helping me buy my car. He was very helpful and more than happy to answer any questions. He took the time to follow up/check in with me days later to make sure I was happy and acknowledged any questions or concerns I may have had. All around great experience!
Friendly and thoughtful staff in service department. Issues were written down clearly and got fixed.
Austin was a pleasure to deal with! As far as car buying goes, this was pretty painless!
My vehicle was scheduled for a servicing. My Service Agent was Mr. Ethan Brumer who did a good job initially. The service mechanic discovered an issue with the left motor mount which would require immediate attention and was relayed to me by Ethan. Mr. Brumer quoted me an initial cost and indicated he would forward the quote via email, which never arrived. I made several phone calls to the Service Department (Pedder Jeep) over several days (2) and never received a call back from this Service Agent
He'll Austing was great he worked tirelessly till I was able to get in the truck that I really wanted and needed, thank you very much for all your help!
My service manager was Izzy and she was just terrific. She stayed in touch and was a pleasure to deal with.
My service manager was Izzy and she was just terrific. She stayed in touch and was a pleasure to deal with.
The service was excellent with customer service from (I believe her name is) Liz or Izzy at the service front counter . The part was unfortunately not ordered on time so I had to leave the car overnight. But it was repaired the next day. I had a friendly shuttle driver who gave me a ride home.
Finally fixed an issue I’ve been experiencing for the past 3 years with my truck.
The service department got my car finished quickly and did good work. It was routine maintenance but they got it done quickly and made me aware of upcoming issues I may need to address.
Greg Cooper is very helpful and I appreciate his updates as to the progress being made on the diagnostic inspection currently being performed on my PT Cruiser.
Dealing with Ethan was refreshing, I have been to this dealer numerous times, in the past the experience was fine, then they had a turnover with the staff, things were not so great, no communication, no one answered the phones etc. Now that they seem to have staffed back up, communication is great, some actual care was given to the customer and Ethan was a breath of fresh air.
The service department here is outstanding. I bought my 4 month old Jeep at another local dealership. That other dealership was very unhelpful when my check engine light came on so I took it here instead. I am so glad I did. A unit in the charging system failed (subject to a recall) and I was advised the car should not be driven. Pedder set me up with a rental, and while I was bummed the part was on back order and wouldn't be available for a few weeks, I understood. But Izzy, the service manager (not sure her title) ...
Best recall service yet. My advisor was great to work with. Shout out to Greg Cooper
Connor and Jacob’s help and service was outstanding, they both went above and beyond to help me get the car I wanted.
Great service. The teams from service, parts, and mechanics were all excellent. Clear communication with updates.
Ethan did a great job from start to finish. A+ in all areas. Very happy with his customer service and work ethic
Everyone that I worked with was very knowledgeable, friendly, and very helpful. You have a great sales team. Del
I do my car service always on dodge poway..good service well maintained and detailed work everytime..before it was jason helping now its gregory..Goood service Dodge poway..👍
Quick, courteous interaction with the parts department. The same with the service department. I will come back for all my service needs on my 2004 PT Cruiser. Thank You.
Jeep recall issue addressed quickly and efficiently. Customer service at the front desk was great. Ethan handles my recall issue and service was quick and efficient. The driver who worked with Enterprise to pick me up etc was great.
Very good experience. good job. I will be back. Miguel was the best Very professional
I am having issues with an outside insurer and Angelo helped out with that. I know he is gone now and I am now working with Izzy, and she has been great. Hopefully be back after I win my case.
Had a great experience with having an issue repaired. Had to order and then hold parts for me until I was able to be seen. Made me feel like I was a priority. Offered a rental car, but I didn’t need one. Communication was great. Service was quick.
Our salesman was amazing! He knew exactly what we needed and gave us the best service and pricing. Highly recommend them!
I needed a recall service to register my car. Multiple other Jeep dealers told me they had no parts and couldn’t help me for months. I called Pedder, and Izzy in service moved things around to get me an appointment the following week and did not have any difficulties sourcing parts. Everyone in that building was nice. Great experience all around. Will be back for service and once I can afford a Rubicon!
The service was done as promptly as possible, I was kept informed of the progress, everyone was gracious and so nice
Connor was great. He helped us find the right vehicle at the right price, and got the deal done quickly. Couldn't have asked for more.
Miguel Hernandez made the whole experience of buying a car stress free and helped out a lot. He always tries to find ways to get you a deal without you even asking and set you great in the long run.
Ethan was very knowledgeable and kind. Would 100% Recommend Service here with Ethan in the service department
best service dealership around. they helped me each and everytime i visited. Izsy does a great job for everyone. she is very helpful in your service questions.
my service experience was exceptional. Best service team and management I’ve ever had the pleasure of working with.
Great experience dealing with Justin, got me through the process clean and easy and got me in the car I wanted fast and easy.
Justin is the best! We wouldn’t have bought a car here if not for him. Thanks for everything!
Texas is Great to work with. Knows his trucks. Best car buying experience I’ve had.
👍The service is quick and professional. People are very friendly. Very nice.
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Bought my 2022 Promaster 3500 there new. Pedder has done all the service on my van. Always done correctly with no up sales. My van is always given back clean. I will continue to get all my services through Pedder
We had a recall on our 2020 RAM 3500 and they got our part, scheduled our appointment and did the repair in a timely manner. Like the text and email reminders.
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